
Hello all, (You’ll encounter a great deal of Oxymora in this post; I use them frequently to give weight and shed light.)
I want to take you on a short jaunt around my position regarding communicational intelligence and delve into how it does relate to business/sales philosophy.
The question I am raising, and also making a humble attempt to answer is: (How can we be perceived as “Assertive”, “Strong Minded”, or “Determined”, while still being embraced as a “positive”, “happy”, and “easy to engage” individual?) When I say “Assertive”, “Strong Minded”, or “Determined” I mean them in the standard sense, as well as making an implication that this is an “Un-bulldozable” individual.
Why do I ask such a question? Yesterday, a movie I watched combined with numerous happenings and sayings through my life (Like “Nice guys always finish last”) did ignite my desire to call this subject to attention, and to inquisitively indoctrinate on the matter.
The balance between Humble and Arrogant is found in how we Employ our License through Tact… Hence “Humble being the first word in the title and Arrogant at the end, with [tactfully employing your license] balanced in the middle”. The post title “Humble License To Employ Tactful Arrogance” is my effort through “Vocabular Artistry”, to paint a mental picture of what I feel is the most well refined, effective, and efficient business development professional. It should then go without saying, any skills and/or qualities in a well-rounded business person, will certainly harvest quite a plethora of positive interaction and circumstance in one’s personal life also.
First, let us quickly define Humble, License, Employ, Tactful, and Arrogance, this will allow us to stand together on a uniformed platform of understanding regarding the title delineation:
Humble: 1.) Not proud or haughty / Not arrogant or assertive 2.) Reflecting, expressing, or offered in a spirit of deference or submission.
License: 1.) Permission to act 2.) Freedom of action 3.) Deviation from fact, form, or rule by an artist or writer for the sake of the effect gained. (Plenty more definitions for “License” I only use those which are relative here.)
Employ: To put into action or service.
Tactful: From Wikipedia: Tact is a term that B.F. Skinner used to describe a verbal operant in which a response of given form is evoked (or at least strengthened) by a particular object or event or property of an object or event (1957).[1] More generally, the tact is verbal contact with the physical world.
Arrogance: An attitude of superiority manifested in an overbearing manner or in presumptuous claims or assumptions.
Now that we know what foundation our Humble License To Employ Tactful Arrogance is constructed of, I’ll further elaborate on how this beautiful little oxy-moron shines…
When developing business, selling, or simply interacting with another person or group with intention to gain favor of some sort, we must come across as assertive, knowledgeable or more importantly superlative(this one is tricky because most of your employers/sales mgrs., etc… tell you “Our clients look to YOU to BE the expert” and it must show…), Friendly, and easy to talk to; all the while you must still be SEEN as deferrable (For their coziness) and not be perceived as arrogant in your declaration of expertise. Whoa…. This is quite the balancing act, but with focused practice, you’ll acquire your Humble License, and it will redefine you and your complete physical reality.
In order to be the superlative expert who our employer and consummated sale/business typically require, while STILL being accepted as deferrable/humble, we have to find our balance in the delivery of our words and actions. To do this, we must first pay attention to our “Voice Inflection” and “Tone”; also make use of the proper body language. It is said (Figures are surely argued higher and lower, I only state an averaged example not a factual/data driven figure.) that 90% of our communication efforts which are actually received by the opposing party, come not in the words we use, but in HOW we say them via tone and inflection, and how we display them via our bodily activity.
If you’ve come that far, then it’s time to journey into the land of conversational engineering/vocabular artistry. This is where you fine tune your “Humble”/”Arrogance” balancing act. Superlatively speaking is our fulcrum, while our “Humble” and “Arrogance” are our weighing platforms on either side. We must then find a Tactful way to display to our audience that our position of expertise is truly genuine, while ensuring their comfort level that you are also deferrable, and their ego that you are not “Trumping” them, their knowledge, or their experience. Is this possible?
Can you as a 22 year old sales executive go meet with a 54 year old “C” level executive, speak as a credible and authentic expert, and not over-saturate the conversation about industry knowledge that this 30 year company man/woman most likely has known forever, potentially giving offense or insult? MY answer would be yes, you simply must shift your fulcrum (balance point) to better represent your audience. A long-time, came-up-the-ladder, highly educated audience, would need to be focused on your knowledge of your product’s/service’s position shining through, NOT your knowledge of the industry seeming to be your main plot. If you TACTFULLY EMPLOY a HUMBLE approach, you will be talking about how specifically your product/position/point/desired outcome/service/request can and/or will be of value, through driving a superlative industry knowledge delivery vehicle; then you do not appear to be making an attempt to educate (Possible offense or insult to a veteran/seasoned pro), your credibility will be given merit, as you have tactfully projected your high level of expertise while simultaneously highlighting your position and desired outcome.
Well that’s it. I hope you have enjoyed my position on the matter. We’ve all seen the really nice guy/gal who can’t say no, or the arrogant individual or group who always wins but really isn’t liked… but then also, have we all not met the Woman or Man who just seems to shine?… they never offend, yet we know them as knowledgeable, and somehow even to the less knowledgeable and less affluent and less intelligent, they offer and deliver an equally humble and humanitarian interaction. This is the person we should be wise to model and learn from, and please, NEVER stop trying to be a better Conscious Human, society needs a great level of humble gratitude, regardless of altitude.
With full and potent gratitude,
Papillon Global
+01 (518) 307-9749
@LogisticsDr
NPapillon@LogisticsDr.com
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